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Gluu Essentials for iPhone • Class #1 • What’s Where • Lesson #23 of 25

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Manage Incoming Calls

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When a call is coming in, you will either see the name of the person who’s calling (if they are in your Contacts app – that’s for another class), or you will see a phone number. If their number is blocked or withheld, you’ll see the word Blocked. In this day of phishing scams, we suggest you only answer calls from people you know. Let everyone else go to voicemail. Here’s how you manage incoming calls.

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You’ll use the onscreen keypad to enter the phone number. In a future lesson, we will show you how to add people to your Contacts app, so you don’t need to enter their number. For now, get good at using the onscreen keypad to make a call.

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Step by Step Instructions

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Answer an incoming call

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Step 1

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When a call comes into your iPhone, it overrides whatever else you are doing with your iPhone at that moment.

To answer an incoming call, press the green accept button.

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Answer a call when your iPhone is sleeping

Step 1

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If your phone was asleep when the call comes in, slide to the white icon to the right to answer the call.

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Decline an Incoming Call

Step 1

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Press the red phone icon.

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Go Home!

Go home. Side up from the bottom of your screen to be taken to the main Home Screen.

If you are on an older iPhone, hit your Home button.

Done!

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Gluu Tip

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SCAM ALERT

Please make sure you check that the phone number anyone gives you is legitimate before you return any phone calls. A popular scam is to sound like the CRA or Netflix or Apple and call you an urgent request to call back regarding some problem with your account. They will provide a phone number.

This is most likely a scam.

Before you call anyone back, verify the phone number yourself, perhaps by going online. Better yet, check your online account to see if that organization is, in fact, contacting you. We highly suggest you do not call back the phone numbers these callers have left for you.

Verify the number yourself before contacting that organization.

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Gluu FAQ

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Check out our answers to your most-asked questions on this topic. Use the button below to ask your question and we’ll do our best to answer it at our Live Q&A.

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Why can’t I hear incoming calls?

Check your volume. If that is not the culprit, go to your Control Center, and ensure that Do Not Disturb is turned off. When this setting is on, calls will still come into your iPhone, but you will not hear any sounds or vibrations. This is an excellent setting if you don’t want to be disturbed, but it can mean you miss incoming calls.

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Why can’t I hear anything during a phone call?

Check that your volume levels are not set to their lowest. If they are, you will hear no sound or very low sound during a phone call. Adjust the volume while you are on a phone call so you can get the volume level right.

[/et_pb_text][et_pb_button button_url=”https://airtable.com/shrGHyKcCgUiDABwS” url_new_window=”on” button_text=”Any questions?” button_alignment=”center” admin_label=”Ask a Question Buton” _builder_version=”4.6.3″ _module_preset=”default” custom_button=”on” button_text_size=”24px” button_text_color=”#ffffff” button_bg_color=”#7c3085″ button_border_width=”0px” button_border_color=”rgba(0,0,0,0)” button_border_radius=”24px” button_font=”Nunito|900|||||||” button_icon=”%%202%%” custom_margin=”80px||||false|false” custom_margin_tablet=”60px||||false|false” custom_margin_phone=”60px||||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”10px|30px|10px|30px|false|false” custom_padding_tablet=”10px|30px|10px|30px|false|false” custom_padding_phone=”|20px||20px|false|false” custom_padding_last_edited=”on|phone” button_text_size_tablet=”20px” button_text_size_phone=”18px” button_text_size_last_edited=”on|phone” global_module=”54269″ saved_tabs=”all”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Some of what you will learn” _builder_version=”4.5.6″ background_color=”#10014a” custom_padding=”120px||||false|false” custom_padding_tablet=”” custom_padding_phone=””][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.6.1″ width=”auto” max_width=”50%” max_width_tablet=”80%” max_width_phone=”80%” max_width_last_edited=”on|phone” custom_margin=”0px||||false|false” custom_margin_tablet=”” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”0px||0px||false|false” custom_padding_tablet=”||0px||false|false” custom_padding_phone=”||2px||false|false” saved_tabs=”all”][et_pb_column type=”4_4″ _builder_version=”4.4.2″][et_pb_text _builder_version=”4.6.5″ text_font=”Nunito|900|||||||” text_text_color=”#000000″ text_font_size=”70px” text_line_height=”1.1em” header_font=”Nunito|900|||||||” header_text_color=”#ffffff” header_font_size=”70px” header_line_height=”1.1em” header_2_font=”Nunito|800|||||||” header_2_text_color=”#008aed” header_2_line_height=”1.1em” header_3_font=”Nunito|900|||||||” header_3_text_color=”#ffffff” header_3_font_size=”70px” header_3_line_height=”1.1em” text_orientation=”center” custom_margin=”||0px||false|false” custom_margin_tablet=”||-11px||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”||10px||false|false” custom_padding_tablet=”||10px||false|false” custom_padding_phone=”||10px||false|false” custom_padding_last_edited=”on|phone” text_font_size_tablet=”50px” text_font_size_phone=”40px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”50px” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”” header_line_height_phone=”” header_line_height_last_edited=”on|phone” header_2_font_size_tablet=”18px” header_2_font_size_phone=”18px” header_2_font_size_last_edited=”on|tablet” header_3_font_size_tablet=”50px” header_3_font_size_phone=”40px” header_3_font_size_last_edited=”on|phone” content__hover_enabled=”on|desktop”]

Make It Stick

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Are you ready for some homework? Try the exercise below to expand your learning and practice this skill. Repetition is the key to making it stick.

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Your phone starts ringing when you are in a quiet place, or you the loud ring is distrubing everyone around you. It happens to us all from time to time. Try this…

While the incoming call is ringing, press either the Volume Up or Volume Down button. This will immediately silence the ringing sound and any vibration sound. The call will still come in, you can still answer it (or send the voicemail), but the annoying sounds are gone. Remember, you can press either the Volume Up or Volume Down button to silence all incoming call sounds. Both buttons do the same thing at this moment.

Practice this skill. You want to be good at it. Ask someone to call you, and then practice silencing their incoming call before you answer the call. When you get used to the feeling of the Volume Buttons, you won’t even have to look at your phone to make it behave.

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Onward, Ho!

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Your Next Lesson >

Use the Speakerphone

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< Previous Lesson

Make a Phone Call on Your iPhone

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With funding from

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Gluu Technology Society

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A Canadian nonprofit helping older adults get the digital skills they need to be happy, healthy & connected. ♥️

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hello@gluusociety.org

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